Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 194 Reviews
dan N.
stow, ohio
"Always nice and courteous"
gary G.
hudson, ohio
"The technicians are not always enthusiastic. Some act like they would like to be somewhere else."
judith B.
ravenna, ohio
"the service was ok, but I was overcharged - was quoted $39 and was charged $79. Although I was told it would be refunded, it has not happened - I have already made 2 calls to fix this, and will be calling on monday if it is not resolved"
harold W.
stow, ohio
tom G.
tallmadge, ohio
"Respect for our home."
stephanie Y.
akron, ohio
harold W.
stow, ohio
clarence C.
kent, ohio
clarence C.
kent, ohio
ingrid W.
munroe falls, ohio
william B.
boardman, ohio
"The service was quick and hassle free. Steve and Matt did an excellent job"
robert C.
youngstown, ohio
fred W.
akron, ohio
"The person did not the proper filter for the furnace and so another appt. was made to complete the call. I feel that the products for our system should be in a file so when they come they will be prepared."
john F.
ravenna, ohio
"I liked the repairman that came out. He was a good guy that knew what he was doing. I didn't feel like I was going to get ripped off."
susan C.
stow, ohio
"I dont make recommendations unless asked."
jeff M.
hudson, ohio
david W.
ravenna, ohio
"your technician austin was great"
jim lynn anderson A.
akron, ohio
"Service was on time, affordable and employees courteous and professional"
michael C.
ravenna, ohio
"Easy to make a appointment and on time."
gina C.
ravenna, ohio
"Different serviceman was here last year and said I needed a part replaced. I didnt replace. This year different serviceman didnt mention that part. Makes me think you make stuff up."
maggie K.
kent, ohio
"Great service and called"
jill V.
yougstown, ohio
arthur A.
kent, ohio
sheri dyson D.
youngstown, ohio
kay M.
akron, ohio
"the techs are always very prompt, polite and thorough. i have been dealing with service experts for many years and have always had good service."
warren P.
akron, ohio
"Effrcient and polite"
arthur A.
kent, ohio
"Always great service and knowledgeable techs"
matthew S.
youngstown, ohio
"Both jobs at my house was well planned and executed upon with knowledgeable, professional service Brian and Jeremy troubleshot the issue with our old system found and resolved the issue. On 4 October 2022 Jeremy and Matt showed up to our residence in a timely manner and preformed the uninstall and install of the new system with out issue . Would recommend this team for further work at my house and will refer their team for other work if asked for excellent service work . Thanks again !!"
jon A.
stow, ohio
"I had a previous appt scheduled for "first appt of morning" around 8:45AM. He called after 9 and said would arrive at 9:30. I had to cancel since I had to leave for work. Second appt (different tech) was on time."
john smith S.
stow, ohio
zachary H.
girard, ohio
"Reasonable pricing, professional service, great communication, and overall good people."
julie H.
cuayoga falls, ohio
"Professional service."
kathleen K.
hudson, ohio
"Steve was very knowledgeable and professional. He explained what he did to fix the sump pump and advised about other potential problems with the basement."
jake G.
hudson, ohio
"Good service, prompt diagnosis and resolution of the problem."
jerry M.
ravenna, ohio
"always on time"
michael B.
mantua, ohio
"They were the best service men I've ever had come out to help repair my home. Great guys"
jerry M.
ravenna, ohio
"always on time and friendly. he did mention about giving up furnace filters but maybe I misunderstood."
david B.
warren, ohio
"I use you in Texas and Ohio. Matt and Jeremy did a great job on the AC installation! They were professional and considerate."
randy R.
ravenna, ohio
"response, service quick....Dustin explained process to me as he worked on the air conditioner."
linda L.
silver lake, ohio
leon C.
ravenna, ohio
"he did an excellent job"
donovon S.
youngstown, ohio
ryan T.
ravenna, ohio
"Showed up on time, both techs were nice and did quality work. Will be referring anybody I know to this company."
jesse K.
stow, ohio
"Had some issues in the past. Really miss Samantha and the excellent service she provided. Gary did a fine job and we will have him return. He was friendly and seemed experienced. Scheduling was poor as I told the lady I didnt want a certain tech to come and he was sent anyways. Then when I called again she told me a tech would be out first thing the next morning at 9am. Later that night I got an email saying a tech would be there between 12-4. The next day 9am passed with no tech.so I called at 10am and a new lady named Leah told me he was actually scheduled between 8-12. This is not the first time this situation has happened. Honestly Im on the verge of just seeing how the next visit pans out before deciding our next step. Im hoping that Gary comes out in a few months and takes the time to care for our furnace as well as Samantha did. She took the time and swept things out if need be and really went over things with me. Hard to replace the service she provided."
leslie A.
struthers, ohio
"Very helpful and knowledgeable"
joan R.
windham, ohio
"You can't order parts for my Trane furnace which is under warranty. I'll have to find a company that can order warranty parts"
mike cable C.
hudson, ohio
mike cable C.
hudson, ohio
tairan D.
youngstown, ohio
"He was extremely professional and very informative."
bradley H.
ravenna, ohio
linda C.
kent, ohio
"The Man that came was very knowledgeable about putting in our Hot Water Tank. He did a good job!!"
bradley H.
ravenna, ohio
"Professional and completed work in a timely manner."
mathew C.
warren, ohio
"Quick and professional"
nancy B.
freedom tow, ohio
"Dustin had the air conditioner running within a few minutes after arriving."
shalawn A.
masury, ohio
"Brian did an excellent job explaining the problem and fixing the problem."
jill V.
yougstown, ohio
"Very professional"
andrew S.
liberty, ohio
"Oh boy! The tech looked at our unit and told me our compressor was shot! It's an older unit, so I toook him for his word. We talked a bit and he called out his salesman right away. Get over here fast! So out came your pitchman. Looked at our unit, then our furnace and gave me the lowdown on a new unit. Back to the serviceman, who said that a new compressor or even fixing the compressor with Freon would run over 3 grand! That the Freon has been banned and its super expensive to get it, so that's why it's not worth fixing. Plus the salesman looked at our old furnace and said any NEW unit would need TWO compartments outside to make it compatable with our furnace. They had me so confused, I had NO clue where they were going. But he quoted me 9k plus for a new system. I said, I'll think about it and also I would get other quotes. I did have another HVAC company out, where they inspected my air and furnace. Said they DIDN'T recommend me replacing the furnace because it's a super quality furnace that if it wasn't broken, then just keep it. They also said that their AC unit did NOT need a two part system and they could incoporate it (Lennox) into our current furnace! Now after that I had a certified electrician friend come over and inspect my AC unit. He found when HE opened it a wire had come off a burned out capacitor and that our compressor was just fine. He ordered a new capacitor, installed it and shored up the bad wire for 20 bucks, and our system was up and running. Now, I'm a bit pissed about this, especially since i was lied to, and charged 82 bucks for a phony service call, which amounted to an 8w dollar pitch by your representative. I AM going to report this to the BBB, and leave a negative revirew on your company."
keisha B.
youngstown, ohio
"I was very satisfied with the service provided."
margaret J.
ravenna, ohio
"I selected the rating that i did because the gentleman that came and inspected all of the equipment that I have was very knowledgeable about the work that he completed. Thank you Dustin!"
curtis E.
newtown falls, ohio
"Service was same day in a heat wave and tech was very good with explaining with what he found and gave solid advice."
andrew R.
salt lake city, utah
"The installation team arrived on time, the work was done in the time frame I was given and the cost was the same a originally quoted. John and Savanna were very nice and left our home as clean as they found it."
frank B.
canfield, ohio
emmett K.
youngstown, ohio
jason C.
ravenna, ohio
"I called on Saturday morning at 1045am on 6-11-22 for someone to come out to look at iWave. It had not been working since it was installed. Call center said tech will be out between 12 and 4pm. Never heard from anyone. So i called at 330pm ask what was going on. Call center lady said she will find out and email tech to call me. Nothing happened called again at 550pm center guy said they closed so will set new appointment. I told him i waited all day i want someone out tomorrow. Tech came at around 930 am fixed it quickly. I asked tech why didnt i get a call the day before about my appointment he informed me he wasn't told about one and didnt have any calls Saturday afternoon."
mrs stoneman S.
kent, ohio
james K.
warren, ohio
"Your technician, Bradley Wagner, did a prompt & thorough job of inspecting our A/C Unit, then explained clearly what was needed to get our unit into top shape for the Summer ahead!"
david B.
kent, ohio
james clough C.
stow, ohio
nicole H.
akron, ohio
"I would just like to say thank you to Jeremy and Gary for the amazing customer service and install they did. Right now my family is enjoying the air conditioning !"
jody W.
ravenna, ohio
"Have used for many years"
ronald J.
stow, ohio
beth R.
cuyahoga falls, ohio
michael S.
youngstown, ohio
"The service is spectacular. The Technicians are extremely knowledgeable and have no problem taking the time to explain or answer any of my questions or concerns until I fully understand whats going on. And the quality of their work is the best Ive ever had."
nicole B.
warren, ohio
"Great service and very professional!"
reece P.
stow, ohio
beulah T.
ravenna, ohio
donna R.
ravenna, ohio
"Dustin was very nice and helped me, without spending money I don't have. He explained things to me so I could understand.Thank You! Dustin"
anthony D.
youngstown, ohio
vanessa R.
cuyahoga falls, ohio
"The immediate attention and quality work."
harold W.
stow, ohio
james M.
ravenna, ohio
"Very polite and courteous"
stephen S.
youngstown, ohio
"The technicians were consistently polite and very knowledgeable. The problem encountered was a defective Remi unit UV light source. The technician is responding appropriately."
diane M.
akron, ohio
"Very clear explanations."
nichole N.
waren, ohio
"Our technician, Brian, was very knowledgeable and professional and informed us of what we needed immediately. He gave us information and allowed us to decide what course of action to make ourselves, with his recommendations."
mike C.
kent, ohio
"Technician did nice thorough job inside and out with AC."
nicole B.
warren, ohio
"Very knowledgeable, he was there to look at my furnace to find what size we needed to replace with, he realized our hot water tank was leaking and called for us to see if we could have it replaced! Great company to work with"
john smith S.
stow, ohio
"Punctual, polite & efficient."
gary D.
cuyahoga falls, ohio
"Brian was very knowledgeable and explained technical details to me"
bruce J.
mantua, ohio
rosie P.
hudson, ohio
"The technician was professional and did a thorough job of servicing the furnace and air conditioner."
anthony M.
youngstown, ohio
"Honest and knowledgeable. Answered all my questions."
nicole H.
kent, ohio
"Service was completed as expected."
joe T.
lordstown, ohio
"Bradley the tech.was very polite and very good at servicing my AC Unit"
christina I.
waren, ohio
"The guy was very nice and polite"
vinny P.
stow, ohio
warren P.
akron, ohio
pat/iris M.
mantua, ohio
"Came in reasonable time we were scheduled for"
jacob W.
youngstown, ohio
"exceptional effeciency, very knowledgable and willing to answer questions and explain everything they did."
ronald R.
cuyahoga falls, ohio
"I would like a receipt showing what he did for the anmount that I paid him. the receipt that I got has numbers on it but no details as to what he fixed."
arthur A.
kent, ohio
"Your Techs are always polite and interested in doing the best work they can."
daniel S.
ravenna, ohio
thomas M.
cortland, ohio
"Brian Warchol was very helpful and patient I had him write up numerous combination of furnace & air conditioning units until I was happy !"
robert L.
ravenna, ohio
"They came out on the weekend to check my old furnace,because of their 24/7 service.They told me l had to get a new furnace,the service manager came out Monday talk to me,order a new furnace and anew hot water heater as a bundle package deal.Delivered and installed it Wednesday,took away the old furnace and old hot water heater."
kris B.
youngstown, ohio
"Out of the 3 places that have come out to fix my issue Brian was the most polite, professional and courteous about my problem. He wasn't able to fix it but gave me avenues, things to try and was empathic about my situation. I am still having the issue and working with Ohio Edison to fix it but I will come to Service Experts for any and all of my HVAC needs now because of Brian. Thank you!"
delores N.
youngstown, ohio
"They were respectful and knowledgeable. Although they couldnt fix my furnace, I feel that they were able to provide me with a solution in a timely manner."
sjaun H.
ravenna, ohio
"The guy you originally sent didnt know what he was doing. Couldnt even light a pilot light. Told me he would go to gas station and buy matches to light pilot. It it would be another 96 dollars. He fixed nor did anything. I was then given a business card and appointment for a quote for the next day to possibly have my furnace just replaced Needless to say I sat here for 5 hours and no one showed up. I didnt even receive an phone call or email about them cancelling. Very unprofessional It is very cold outside and I feel like I was just ripped off"
james I.
niles, ohio
jason M.
strauthers, ohio
pat/iris M.
mantua, ohio
"Wait time for technician was very delayed"
thomas M.
cortland, ohio
"Brain gave me many quotes until we came up with the best furnace & ac for me i will answer better after the job is done"
john V.
cuyahoga falls, ohio
"Dustin was very thorough and professional, unfortunately the grinding sound the furnace makes at times is still happening. My brother was here and heard it and wondered what was wrong with the furnace."
bobbie L.
rootstown, ohio
"Cold air return has still not been completed, it's been 6 months now. There is a vey large box full of parts in the basement we keep moving around."
lisa W.
warren, ohio
"Bradley and Brian went above and beyond"
charlene pondillo P.
austintown, ohio
"Everyone from office to installer has been very nice and helpful. The work was completed with no issues."
betty M.
youngstown, ohio
"fixed the problem quickly."
joe T.
lordstown, ohio
"Brian and Bradley did a wonderful job for us at a critical time to get are furnace running again I'm very glad I became a member you have two great employees thank you"
eileen S.
ravenna, ohio
"friendly and very professional"
janet H.
tallmadge, ohio
"On time and efficient service"
lennard W.
garrettsville, ohio
marilyn G.
kent, ohio
"Furnace is 5 yrs old. Had checked in Oct 2021. Working fine. Got extremely cold outside. Now have a part that needs replaced. Service man is coming out again. Part store was closed."
john V.
cuyahoga falls, ohio
chris A.
youngstown, ohio
"It was an overall great experience even with bad news."
greg S.
kinsman, ohio
"Gary and Ian went out of their way to do a good job....great customer service"
ashley M.
girard, ohio
james A.
mogadore, ohio
"Very knowledgeable technicians. My furnace works better now than it has since we bought the house. 2yrs ago."
vanessa R.
cuyahoga falls, ohio
"Technician was very focused on providing a thorough inspection of the heating system."
a.r. M.
hudson, ohio
david S.
ravenna, ohio
mary R.
atwater, ohio
david S.
ravenna, ohio
"The guys were friendly and professional. Got the job done quick with at a very good price."
mr lynch L.
hudson, ohio
"Ian was very thorough and when he had to leave to get parts, he kept me posted of his schedule and worked around my schedule."
martin M.
ravenna, ohio
sharon L.
ravenna, ohio
amanda P.
youngstown, ohio
"Same day service, friendly and knowledgeable technician"
jesse K.
stow, ohio
"The service tech arrived.he wasnt a real personable guy. Within being at my home for 5 minutes he asked to use my bathroom. I felt this was definitely unprofessional. If he knew he had to gohe should have stopped somewhere on the way to my house. Im not comfortable with strangers using my bathroom especially during a pandemic. He didnt seem very knowledgeable and didnt offer any advice or information about our furnace. In the past, the techs would at least tell us how the furnace was measuring up for its age. So if it has any issues, I wouldnt know because I wasnt told. I showed him where my extra humidifier filter was and he seemed put off that I was requesting him to change it. I showed him where the bleach was for the pipes and he told me he liked vinegar betterso I dont even know if he actually used the bleach. When leaving he took off his shoe covers and forgot to check my thermostat and walked on my floors with his shoes. Some people have issues with that and Im one of them. Im pretty sure that he came to our home once before on his first day on the job and i wasnt impressed. I would like to request that someone different comes on our further visits. In the past, Samantha came and did an excellent job taking care of our needs and was always offering advice and teaching me things I should know. Ive been told that she no longer works for your company and quite frankly that is a huge loss. -Jodi"
jackie W.
ravenna, ohio
"Dustin is not very professional. Seemed to rush through. I told him the last time (when he came for the Spring AC check) about problems I had with my humidifier and he said to wait till Fall. So, I did. Then we he comes for the Fall he acts like it is an inconvenience when I had already mentioned the problem to him 6 months ago and told the lady when I scheduled the appointment and she wrote on the work order ticket to check the humidifier when he was there to do the semi-annual furnace check. I showed him AGAIN the problem and he acted as though I did not know what I was talking about and seemed irritated. He worked on a few things that needed repair for the furnace. Then he said he had to to leave and I would have to schedule a separate service appointment. I was NOT happy. I took off work and he just leave... So, I called to schedule a separate service appointment and the lady answering said she would have him come back that same day. He came back about 2 hrs. later and said he thought the issue was something else (even thought I showed him the original problem). Then, after working on it for a little while - lo & behold - it turned out to be exactly what I told him in the first place! He just wasn't listening to me and made me feel like a "stupid woman". I will NEVER allow him to service my furnace/ac again. I will ask for a different technician and when my service contract is up I may look for a different company."
chris M.
hudson, ohio
"Technician stayed in touch prior to scheduled appointment time. Good communication. Great service - very professional"
dennis A.
kent, ohio
"Appointment time between 4&6pm and got here at 8:30 pm"
john smith S.
stow, ohio
"He took extra time explaining the working of the condisate pump."
jack deb klodt K.
mogadore, ohio
susan C.
stow, ohio
"The technician was professional and friendly. He diagnosed the problem and was able to schedule replacement of the water heater for the very next day."
tom G.
tallmadge, ohio
"Technician was very thorough and he explained what he wae doing."
jake & cathy G.
hudson, ohio
"Service man was prompt, seemed efficient, friendly & courteous."
clarence C.
kent, ohio
margaret J.
ravenna, ohio
"The tank was cleaned and the water now is as it should be."
marilyn G.
kent, ohio
"Ian does a great job keeping my furnace working."
charlene P.
austin town, ohio
"Brian was very helpful with explaining what my options were and was not pushy which I appreciate. I called late in the day on a Friday and he was here within the hour. There was an apprentice with him (forgot his name) he was also very good at explain things when we asked questions. I am very happy"
carol F.
mogadore, ohio
"Technician was very nice and explained everything"
mrs stoneman S.
kent, ohio
"Professional, informative and efficient."
donna G.
ravenna, ohio
"the heat is back on,didnt have to worry about getting tricked into work that didnt need to be done,,,honest guys"
hattie C.
youngstown, ohio
"Very efficient and nice people ??"
dan S.
mogadore, ohio
"The tech was polite, professional, and easy to talk with about the problem in my furnace. He did thorough testing to isolate the faulty part and replaced it in a timely manner."
james clough C.
stow, ohio
betty S.
mogadore, ohio
"Service was dome in good timing, and she waas right on time"
jeff M.
hudson, ohio
"very nice to work with"
john V.
cuyahoga falls, ohio
"He is an excellent tech, very professional and knowledgeable."
rosie P.
hudson, ohio
"Samantha is very helpful and efficient."
robert b leland L.
kent, ohio
klara T.
akron, ohio
dennis T.
tallamdge, ohio
ronald R.
cuyahoga falls, ohio
"She was very through with her inspectionof the furnace"
george D.
akron, ohio
"Technician was very fast and efficient"
jerry M.
ravenna, ohio
"always pleased when we have our yearly services. they did say that they will drop off 3 new filters to us. hope they still do that"
mr triech T.
tallamdge, ohio
jim M.
stow, ohio
lori O.
medina, ohio
"He called to inform us he was on the way. He appearently handled inspection well, was clean, pleasant. Communicated with my husband appropriately."
doug C.
akron, ohio
"Ian was very thorough"
julie M.
ravenna, ohio
"Dustin was able to diagnose the problem quickly, fixed it right away, and gave us great advice regarding maintenance and a prevention plan."
gary D.
cuyahoga falls, ohio
"Ian was very thorough and very friendly"
loretta P.
ravenna, ohio
"I had a A/C drain leak when he came ,he was here a while found no problem .he left I left the pan to catch the water to see if leak stopped,late afternoon pan half full of water! Overbite a little bit. Next day none. So did repairman fix it? Or what??"
klara T.
akron, ohio
hartman P.
ravenna, ohio
"He showed up at my home when he said he was going to be there. Very friendly and courteous and answered all our questions."
jim M.
stow, ohio
michael G.
hinckley, ohio
"Daryl was outstanding. Knowledgeable, professional and personable."
carmella D.
cuyahoga falls, ohio
"He knows his job,does it well, very considerate and made sure l was satisfied with the work he did here"
jacob M.
hudson, ohio
"You havent completed the service. I may have to call some one else to do the job right."
greg S.
doylestown, ohio
mel D.
hudson, ohio
"he responded!"
allen M.
akron, ohio
"The technician was thorough and professional. He completed the job and the A/C is now working correctly."
jim M.
stow, ohio
robert c moffat M.
uniontown, ohio
"Dustin was PROFESSIONAL, THOROUGH and EXTREMELY CUSTOMER FRIENDLY."
sandy M.
streetsboro, ohio
arina Y.
streetsboro, ohio
"very through"
deb B.
streetsboro, ohio
"Only received 2 filters, not 3 as stated on receipt"
dr & ma kaiser K.
stow, ohio
"very knowledgeable, courteous and efficient"
mike S.
stow, ohio
bob P.
akron, ohio
"He did a fine job"
clarence C.
kent, ohio
marilyn G.
kent, ohio
"Ian was very courteous and knowledgeable. Explained and showed me what he was doing as he did it"
chuck M.
streetsboro, ohio
"Dustin was on time. He did a thorough job. He didnt make a mess. Weve had him in the past and have been pleased with his service."
jacki/doug A.
cuyahoga falls, ohio
"No one is perfect but he was good an knew what he was doing and did it."
bonnie C.
akron, ohio
"Ian was very professional and fixed the problem."
texanne R.
kent, ohio
"I havent heard back with an estimate yet."
paul R.
hinckley, ohio